faqs
Learn more about pricing, policies, and services
client policies
These policies are enforced as a courtesy to let other clients know my availability, to mutually respect both my and your time and to ensure proper safety and sanitation for all guests. All policies are displayed on this website, the booking and cancellation policies are reviewed and acknowledged when you make an appointment, and the booking and cancellation policies are sent with your email confirmations for each appointment/reminder. Please ensure you are reviewing the policies frequently for a refresher and for any potential changes. I reserve the right to change, add, remove, or otherwise modify my policies at any time without prior notice.
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Please schedule all appointments at least 48 hours in advance of a requested service. Being a home-based business, I am unable to accept drop-in or same day appointments.
Appointments can be canceled or rescheduled within 24 hours for no penalty. Cancellation or rescheduling within this window is subject to a fee in the amount of 50% of the service(s) cost. “No-Shows” will be charged 100% of the service(s) cost.
If you arrive more than 10 minutes prior to your scheduled appointment time, kindly wait in the vehicle until you are within 10 minutes of your appointment as I do not have a waiting area.
If you are more than 10 minutes late to your appointment time, I may be unable to accommodate your service(s) which could require you to reschedule your appointment and be subject to the cancellation policy.
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Holistic Living with Melanie is a space for professionalism and wellness services. Sexual harassment, comments or actions that demean any population (to include but not limited to race, sexual orientation, and gender identity), any attempts to solicit sexual favors or request for services of a sexual nature will lead to immediate termination of service(s), full charge of scheduled service(s), and a termination of the client relationship.
If you are a new client, please ensure that you complete all intake and waiver forms prior to your appointment.
If you are a new client and are unable to complete the intake form and waiver prior to the appointment, please communicate that to me ahead of time and arrive to the appointment at least 15 minutes early.
For your safety, ensure that you are not under the influence of alcohol or recreational/illicit drugs during your appointment. Prescriptions must be disclosed on the intake form.
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Payment is due at the time of services.
All major credit cards are accepted forms of payment. Cash in US Dollars is accepted as payment but must be in exact dollar amount of the service(s) cost. No checks, Venmo or Zelle will be accepted.
A valid credit card will be maintained on file for each client and will only be charged for late cancellations, “No-Shows,” or during payment for services rendered if the credit card on file is the client’s preferred payment method.
Product sales are final and cannot be returned nor exchanged.
Client loyalty rewards
At Holistic Living with Melanie, we value and appreciate our customers. Because we understand that you can spend your hard earned money anywhere, we want to provide opportunities to demonstrate our gratitude and thank you for your continued patronage.
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For every person you refer that signs up and comes in for a service, you will receive $5 off your next service.
*Referrals discounts are unlimited but no more than $10 in discounts can be applied to each service. Referral bonuses can be applied to the total cost of a package but no more than $10 can be applied.
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After your sixth service with Holistic Living with Melanie, you will unlock a lifetime 10% discount applied to all skincare products.
*Cannot be combined with other discounts and sales.
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Book at least six services per year, and when you book a service during your birthday month, you will receive a free gift.
*Gifts will be based on inventory and supply available.
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Book any 12 services with Holistic Living with Melanie and get a free (60-minute) service.
*Free Service cannot be combined with other discounts.
FAQs
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Appointment preparation will vary depending on your service. For every service type, ensure that you have your intake and waiver forms completed prior to the appointment. For facials, please read the “Pre and Post-Care Instructions for Facials” FAQ listed below. If in doubt, just reach out!
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The intake forms are robust to ensure that I am aware of any conditions, medications or potential contraindications for services. This allows me to make informed decisions for your health and safety.
For example, if you have been on Accutane (Isotretinoin) in the past 6 months, that contraindicates sugaring and chemical exfoliants.
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I proudly partner with Botnia Skincare. I believe in the company, and this is the only skincare line that I personally use.
Botnia is a very conscientious company that is dedicated to combining sustainability with natural, powerful and organic skincare products. They take incredible pride in how they source and formulate everything they create. To learn more, check out their website Botnia Skincare.
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Completing the waiver and intake forms prior to your appointment is, most importantly, to ensure your and my safety before, during and after services. Having these forms done prior to the appointment helps remove unnecessary delays that may affect your treatment length. Early form completion also allows me to research any potential conditions for contraindications. My goal is to complete administrative processes prior to your treatment; so that, your service is professional, safe and relaxing.
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I chose to remove gratuity from my business in an effort to provide clearer transparency on pricing, reduce any client stress around giving gratuity, and to remove any potential unconscious bias I may have around gratuity.
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To determine pricing for my services, I conducted market research, considered overhead costs which include using a high-quality, organic skincare line, and also considered my experience, schooling/certifications, and ongoing education. Additionally, all service prices are gratuity free; so, tips/gratuities are not expected or accepted.
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Pre-Care Instructions
Accutane/Isotretinoin cannot be used within at least 6 months prior to a facial with chemical exfoliation. You can absolutely still receive a facial but will not be able to receive any facials with lactic or glycolic acid.
Retin-A or other prescription retinoids cannot be used for at least 30 days prior to a facial with chemical exfoliation. You can absolutely still receive a facial but will not be able to receive any facials with lactic or glycolic acid unless you discontinue use at least 30 days prior to your appointment.
Over the counter retinoids (such as retinol) and other forms of exfoliation (scrubs, chemical exfoliants such as AHAs, etc) cannot be used for at least 7 days prior to a facial with chemical exfoliation. You can absolutely still receive a facial but will not be able to receive any facials with lactic, mandelic or glycolic acid unless you discontinue use 7 days prior to your appointment.
If you have a sunburn, open sores (such as a cold sore), or other contraindications, please reschedule your appointment for a later date. If you are unsure or whether or not to reschedule, please reach out, and I will be happy to discuss!
If you plan on going on a vacation or have a special event, please let me know; so that, I can best tailor your facial to suit your future needs.
Post-Care Instructions
After a facial avoid chemical/physical exfoliation for 7 days. After 7 days, incorporate weekly masking and weekly gentle chemical/physical exfoliation.
Avoid excessive sweating and activities that can increase bacteria, such as an intense workout, sauna, hot tub, pools, ocean swim, etc. for 1-2 days.
Avoid direct sun exposure for at least 24 hours and avoid extreme direct sun exposure for at least 7 days.
Apply and reapply sunscreen every 2 hours.
Book facials every 4-6 weeks to sustain results and ensure that you have a consistent home care routine.
“The middle is messy, but it is also where the magic happens.”